Warranty & post-sales management

Coriel.warranty, part of the Coriel platform, is a stand alone, edge application that provides a secure link between a physical item and its online profile.

Warranty Management

Although the true size of deliberate warranty fraud and accidental false claims is unknown, Warranty Week estimate the value to be around 10% of warranty expenses or 2% to 4% of company revenues annually. This clearly represents a huge loss to a business of any size and a problem that needs to be tackled.

Coriel.warranty, part of the part of the Coriel platform, is a stand-alone edge application that provides a secure link between a physical item and its online profile. A basic online profile may simply contain the date and location an item was sold but could extend to pretendent service and maintenance or usage information – all of which helps to authenticate items returned for repair or replacement.

Why would you want to implement warranty and post-sales management functionality?

Our warranty management solutions allows you to instantly verify that returned or faulty items are covered under warranty. By providing a digital ink between physical items and cloud-based documentation & introducing onboard sensors to alert on out-of-warranty items.

Instant ID verification and confirmation of warranty cover

Regardless of the item you’re dealing with, you need be able to quickly verify if returned or faulty items are covered under your warranty agreement. The Coriel.warranty solution provides you with a quick and simple method of retrieving the full details of the item, including when it was made, when and to who it was sold and if the item is within the agreed warranty period.

Using onboard sensors to verify warranty claims

For products where the presence of water, extremes in temperature, or massive vibration/shock would invalidate the warranty, RFID tags can be provided that feature a variety of onboard sensors. These sensors can detect these extremes and timestamp the event to onboard memory – allowing you to verify if any unusual events have occurred – and when.

Tracing the original purchase and service history

The Coriel.warranty solution provides a permanent digital link between physical items and comprehensive online product and warranty information. In addition to key information such as the date sold and to whom, it provides important service and maintenance information updated during the lifetime of the item. This allows you to establish if, for example, a lack of servicing during its lifetime has now invalidated the original warranty conditions.

Where is this solution being used?

Why our customers choose us?

Coriel.warranty has been built directly into the Coriel platform as an edge application, providing you with the benefit of our secure IoT platform but without any of the complex integration or management required for bespoke applications. The solution can be integrated to your existing backend for the retrieval and update of information or can be operated as a completely standalone solution. This powerful application, coupled with our extensive knowledge of item-level identification provides you with a compelling out-of-the box solution to solving your warranty claim issues.

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